CUSTOMER CARE

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We are at your service for advises to furnishing and maintenance of our products.
Search in FAQ section, in the available documents or send to us a request.

 

 

FAQ | FREQUENTLY ASKED QUESTIONS

TECHNICAL INFORMATION

The furnitures Baden Haus are mainly realized in MDF coated by PVC, which is scratchproof, fireproof and waterproof.

For the majority of our collection, it is possible to choose the washbasin in ceramic, glass and resin material.

Every collection Baden Haus is available in a wide range of sizes and high gloss finishes, matt finishes and wood finishes, displayed in the pages of the section dedicated to the collections.

The lighting Baden Haus are totally realized with LED, ensuring energy savings of 80/90% compared to a conventional incandescent or halogen lighting and a life of 3/5 times longer. The lighting LED can exceed 50,000 hours of activity reducing maintenance costs. They do not produce heat and withstand the high temperatures. Unlike normal halogen bulbs, they do not contain mercury and do not emit UV rays harmful to health.

The photographed compositions that are in our website are just some compositional ideas, every collection can be realized in the sizes and finishes proposed in the pages of each collection.

All the furnitures Baden Haus are equipped with soft closing drawers and soft closing doors: hinges and slides are guaranteed respectively for 200.000 cycles for doors and 150.000 cycles for drawers. Hinges and slides assembled in furnitures have 3 type of regulations, as written in the instruction available in Download section.

INSTALLATION

The furniture Baden Haus are designed considering a standard hydraulic system: the water discharge is positioned at 45/50cm from the ground, and the connection of hot and cold water are positioned at 50/55cm from the ground, leaving a distance from the two connections of 20/30cm, as the following drawing:

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Taking as reference the upper edge of the washbasin, normally the bathroom furniture are positioned at 85cm from the ground, but this height can vary from 85 to 90cm depending on the height of the user.

For furnitures with drawers, the placement of the furniture respect the center of wall discharge has a small margine, corresponding to the siphon passage between drawers (around 10cm).
For furnitures with doors, the margine is much wider.

All the instructions for installation and adjustment of furnitures can be downloaded from this website, in the Download section, typing the item number in the section 'Find documents'.

Baden Haus tests and calibrate all the products before packing and verify the perfect functionality. However during the transport these millimeter adjustments might move and require a repositioning by the user. For this reason all the doors and drawers have adjustments available from Download section in 'Search document'.

MAINTENANCE AND GUARANTEE

For cleaning the wooden parts, use a slightly wet microfiber cloth. Avoid using abrasives, acids and / or aggressive products and do not leave standing water on tops and on wooden parts.

To remove streaks and dust from the mirrors, simply use a soft cloth moistened with water, taking care to dry well. To extend the life cycle of mirrored surfaces, avoid the use of aggressive and acid cleaning products that could deteriorate the silver plating.

Despite being a very durable material, the glass can be damaged by strong impact or falls on it and by the strong tightening of the drain around the drain hole. It is recommended to tighten the drain by hand avoiding heavy pressure with hydraulic tools that could crack the glass.Generally the surface is very resistant to acids products, common limescale remover, that those basic, such as bleach.For surface cleaning use normal products for glass cleaning. It is also recommended to avoid sudden changes in temperature and it is recommended not to exceed the 60 ° temperature for hot water.

To remove most of the stains, limescale and dirt that normally settle on the surface, simply clean with soapy water or common non-abrasive detergents used with a non-abrasive sponge or cotton cloth, taking care to rinse the surface thoroughly. The resin is a material with good heat resistance, however, avoid placing hot objects on the surface. We do not recommend the use of aggressive chemicals such as acetone, trichlorethylene, strong acids. Some substances such as ink, cosmetics and hair dyes, in prolonged contact with the material may release dye on the surface.

Regular washing with warm soapy water, taking care to dry the surfaces with a soft cloth immediately after use, will be sufficient to keep all the products in your bathroom in perfect condition. Alcoholic or acid based detergents and disinfectants (both liquid and powder), nitrous solvents, acetone and any type of abrasive detergent are always not recommended.

The solid surface offers excellent resistance to chemical and mechanical stresses common to various domestic or professional applications. In any case, as for all materials, regular care in cleaning the surface and periodic maintenance are required. The solid surface is not porous and therefore does not absorb any liquid with which it may come into contact: each stain can only be superficial. In case of non-stubborn stains, treat the hob with a cloth, water and a normal detergent for domestic use. If the stains are more stubborn, treat the surface with a Scotchbrite sponge and a creamy abrasive detergent, making a circular motion. To remove limescale deposits, use an abrasive sponge, vinegar or vinegar cleaner. Do not use greasy or wax-based cleaners to prevent a patina from forming on the surface of the plate. Avoid contact with caustic chemicals, solvents, methyl chloride solutions, acetone; if this happens, rinse the top promptly with plenty of soapy water and dry the surface with a soft cloth.

All the products Baden Haus are under warranty for 24 months from the purchasing date written on the invoice or sales receipt. The warranty covers all manufacturing defects and excludes breakage caused by impact and / or shock during transport and during installation.

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